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PAYCOM FAQ's
My candidate can't login to Paycom, what should I do?
If your new hire is unable to log into Paycom, they may still be in the onboarding process and no...
My candidate has been hired, but can't login to Paycom. They used Paycom at a prior job, what should I do?
If your new hire used the same username (typically their email address) at a prior company that a...
My candidate (Still in Onboarding) needs their number updated in Paycom, what should I do?
Please reach out to the onboarding team (Email or Workable) and we will update their number and s...
The paycard consent form, or other forms aren't loading, what should I do?
This could be a connection issue or due to the size of the document. Sometimes the connection may...
Can we change the start date once an employee is hired into Paycom?
Yes, you have the ability to submit a Start Date Change PAF in Paycom.
SSN is giving an error in onboarding, what should I do?
This may indicate that the employee is a rehire. You can search Paycom to view this employee or r...
It looks like my new hire has completed onboarding. Why haven’t we hired them yet?
Before we can hire an employee into Paycom we must first validate that they have a cleared backgr...
How do I view the progress of my candidates’ onboarding?
Please see the steps below on how to view their progress: In Paycom, navigate to the employee...
Someone wants an employment verification, where to send them?
If another employer, or former employee asks for an employment verification form, We use The Work...