PAYCOM FAQ's

My candidate can't login to Paycom, what should I do?

If your new hire is unable to log into Paycom, they may still be in the onboarding process and not been hired yet. Please refer to Paycom, Workable or Sense to see if they have been hired.

My candidate has been hired, but can't login to Paycom. They used Paycom at a prior job, what should I do?

If your new hire used the same username (typically their email address) at a prior company that also used Paycom, they will need to create a different username. It’s best practice for candidates to do this during onboarding or after they have been hired as Paycom will auto-generate a username for them.

My candidate (Still in Onboarding) needs their number updated in Paycom, what should I do?

Please reach out to the onboarding team (Email or Workable) and we will update their number and send a new invite.

The paycard consent form, or other forms aren't loading, what should I do?

This could be a connection issue or due to the size of the document. Sometimes the connection may not be good in their area where they are accessing the onboarding which may cause some documents to take longer to load. Please ask the employee to check their signal and wait for a bit to allow the document to load.

Can we change the start date once an employee is hired into Paycom?

Yes, you have the ability to submit a Start Date Change PAF in Paycom.

SSN is giving an error in onboarding, what should I do?

This may indicate that the employee is a rehire. You can search Paycom to view this employee or review their profile in workable to confirm this. If they are a rehire you will need to submit a rehire PAF.

It looks like my new hire has completed onboarding. Why haven’t we hired them yet?

Before we can hire an employee into Paycom we must first validate that they have a cleared background check. This process will vary from state to state, please reach out to your HR Business Partner if you are unsure of your state's background requirements. We also must verify that the employee has uploaded the correct I-9 documentation. Often, new hires will upload the incorrect document. In this instance we will reach out to the employee and send me a new link to reupload their documents.

How do I view the progress of my candidates’ onboarding?

 Please see the steps below on how to view their progress:

  1. In Paycom, navigate to the employee tab, hover over “Add New Employee,” and select New Employee Queue.Screenshot 2024-07-19 161945.png
  2. Click on the details button to the right of the screen. You will then see if they have completed, not started, or are in progress at each step.Screenshot 2024-07-19 162147.png
  3. In most cases candidates are in progress on the documents tab. If you would like to know more details about what they are missing, you can click on the onboarding settings and click the “Eyeball” icon to view the onboarding from the candidates’ perspective.Screenshot 2024-07-19 162509.png
  4. In this view you can click on each onboarding tile to see where they are at in the process. In the documents tile you will see a green check mark for documents that have been uploaded.Screenshot 2024-07-19 162635.png
  5. Once candidates have completed the onboarding process, the onboarding team will verify each document is accurate. If everything is correct the candidate will be hired into Paycom. If not, the onboarding team will reach out to the candidate via Workable with a new onboarding link and instructions on how to upload the correct documents.