Payroll help for Employees

2025 Payroll Calendar

   

2025 PAYROLL INFORMATION

 

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I didn't receive my direct deposit

Direct deposits are sent out on Payday to the routing and account number you entered into Paycom. The processing times are variable for each financial institution, and RAS is unable to control how quickly the transaction is processed at your financial institution. It may not be deposited by your bank right away, especially if this is your first direct deposit from RAS.

Here are some steps that you can take right now to expedite the process of finding your direct deposit. Banks have extremely tight security, if RAS called in requesting information on your account, they would not be able to assist. The good news with this is that a lot of banks actually handle these kinds of issues internally....so if you entered in the wrong bank account number, the bank may be able help you out. I would recommend calling or visiting your financial institution in person and asking about this direct deposit. They will be able to tell you if the funds were returned or if there is another issue. You will also want to double check your account type, routing number and account number, and verify it matches what is in Paycom while speaking with them.

Normally, troubleshooting like this is significantly faster than a payroll company or an employer trying to resolve an issue. Whenever the account holder calls in, they can always get more information. Companies are typically denied assistance & the bank requests them to have the account holder/employee call in. If they were to give me your info, it would be a breach of their security.

If the funds have been rejected by your financial institution, they will be returned to RAS, typically within one week. Once RAS has received these funds back we will reach out to get them reissued to you. 

 

 

Where can I find my W-2 at the end of the year?

W-2’s will be finalized by January 31st of each year. Login to the Paycom website or use the Paycom App to view your W-2. For more specific instructions use the guide attached in the sidebar of this page. 

2024 W-2 Info & FAQs

Here's info on your 2024 W-2. This information is available via a PDF in the attachments section of this page.

A Note from Right at School’s Payroll Team:

We’re finally done with 2024, hooray! With 2024 coming to a close, you can officially access your 2024 W-2 via your Paycom Employee Self-Service (ESS) Portal. While we’d love to help you through all of the details of your W-2, it’s best you ask this information to the IRS, a CPA, a tax accountant, or a certified tax professional. Legally, Right at School is unable to provide you with tax advice. We thank you for your understanding, and will always do our best to point you in the right direction without overstepping that legal boundary.

With that being said, we’ve put together a number of resources to help you navigate through your W-2, including:

Finding your W-2 in Paycom

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Who do I Go to if I Believe My W-2 is Incorrect?

Great question! This answer depends on what you believe is incorrect. Follow the path (below) based on what you think is incorrect.

 

W-2 Frequently Asked Questions

 

Direct Deposit Instructions - High Level & New Hires

Direct Deposit is a benefit available to every employee and is highly encouraged, so you can receive your paycheck on Right At School’s Paydate. To add or edit your direct deposit information login to the Paycom website or use the Paycom App on your phone. 

If you enter or edit your direct deposit information by end of day on the Monday before pay day your next check will be direct deposited. If you enter it after that date it will take until the next paycheck when it is effective. 

Follow the attached instructions if you need more guidance. They are also displayed below

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    Direct Deposit Instructions - Detailed

    Direct Deposit Setup in Paycom

    Desktop/Computer Instructions
    To get to the direct deposit screen, click Payroll

    I can't clock-in or out of my school, can you help? (Apple iPhone Instructions)

    If you're unable to clock in/out at your school, you're probably experiencing an issue with your Location Services. To clock in/out successfully, you must have Location Services turned on within your Phone Settings AND the Paycom App. If you do not have location services turned on for the Paycom App, you will always receive an error when you try to clock in or out.

    *Note* If you are in program and need to be clocked in ASAP, please use another team member's device. Just make sure their device is set up correctly for clocking in/out.

    The instructions below are for how to turn on Location Services in the Paycom App:

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    I can't clock in/out of my school, can you help? (Android Instructions)

    If you're unable to clock in/out at your school, you're probably experiencing an issue with your Location Services. To clock in/out successfully, you must have Location Services turned on within your Phone Settings AND the Paycom App. If you do not have location services turned on for the Paycom App, you will always receive an error when you try to clock in or out.

    *Note* If you are in program and need to be clocked in ASAP, please use another team member's device. Just make sure their device is set up correctly for clocking in/out.

    The instructions below are for how to turn on Location Services in the Paycom App on an Andriod device:

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    How will I get my first paycheck?

    If you enter your direct deposit information prior to the Monday before your first pay check it will be direct deposited. If not, your check will be mailed to the address on file. 

    To review or edit the address that is on file please go to the Paycom website or use the Paycom App on your phone and follow the attached instructions in the side bar of this page.

    What should I do if my check is lost or damaged?

    If your check is lost or damaged please reach out to your Area Manager to notify them of the issue. If you don't hear back from your Area Manager and/or need additional assistance, you may submit your concern to Payroll via the Ask Here feature in Paycom. Instructions on how to submit an Ask Here request are attached in the side bar of this page.

    When submitting an Ask Here request please be sure the include the check date that you are missing as well as any other relevant information.

    The reissue will take three business days to process plus mailing time.

    If I do not sign up for direct deposit, when will I get my paper check?

    All paper Paychecks are put in the mail on Right At School’s pay dates, and sent via USPS. Postal delivery takes up to eight business days. Depending on where people are located in the US, the weather, holidays, etc. If you have not received your check and it has been longer than 8 business days, please reach out to your area manager.

    If you don't hear back from your Area Manager and/or need additional assistance, you may submit your concern to Payroll via the Ask Here feature in Paycom. submit an Ask Here request via Paycom to request a replacement check. 

    Where can I find my electronic paystub & how do I print it?

    To view your paystub login to the Paycom Website or use the Paycom App.  You will find your pay stubs under the Payroll section of the site. For more detailed instructions please review pages 5 and 6 in the attachment located in the side bar of this page. How-to-View-&-Print-Pay-Stubs---Page-1.jpgHow-to-View-&-Print-Pay-Stubs---Page-2.jpgHow-to-View-&-Print-Pay-Stubs---Page-3.jpg

    I think my paycheck is incorrect. What do I do?

    If you believe that your paycheck amount does not look correct first check your timesheets by logging into the Paycom website or using the Paycom App.  

    1. Review your timsheets in the Time Management sections of the site to see if all of you punches are correct
    2. Review your pay stub in the Payroll section of the site to see if all hours were included.
    3. If you find issues in those areas or need more help reach out to your direct supervisor to help you resolve the issue.
    4. If additional hours are owed to you your supervisor will reach out to Payroll to get them processed and paid. 

    My address is incorrect or has changed. How do I update my address?

    When you move you need to change your address. The address in your profile is the address that will be on your W-2 and other tax documents. It is also the address where your tax forms and any paper checks will be sent to. To update your address login in to to the Paycom Website or use the Paycom App to update your address. 

    For more specific instructions view the attachment in the side bar of this page. 

    What is a Punch Change Request and how do I submit one?

    Punch change requests allow you to submit a change on your timesheet to your manager. 

    They would be used if you missed a punch or if you punched in or out and the incorrect time.

    You can submit punch change requests through the Paycom website or the Paycom App. For specific instructions on how to submit a punch change request review the info below. This guide is available for download in the attachments section in the sidebar.

     

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    I think my taxes are wrong

    Paycom calculates your taxes based on the information you provided, the inconsistencies you're seeing with your federal taxes is probably related to your W-4. The IRS reformed the W-4 in 2020 and it's the biggest change they've made to the form in close to 30 years. I'd recommend checking out this IRS calculator here: https://apps.irs.gov/app/tax-withholding-estimator if you'd like to calculate a specific withholding for the year. There is a threshold an individual has to make each check before federal taxes get deducted.

    For more info, IRS Publication 15 comes out each calendar year, which contains tax withholding tables. You can choose to view those or reach out to a CPA/Accountant for detailed information. RAS is able to point people to areas where they can get the correct information to make informed decisions about their checks, but cannot actually provide legal or tax advice to individuals. The only way you're able to get a direct answer from someone on how your taxes were calculated would be to contact a tax professional like a CPA or an accountant.

    If you're concerned about how your taxes are being calculated, please consult with a tax professional to see how you can adjust your W-4 within the system to get the outcome you'd like.

    How do I update my tax information?

    To update your tax information login to the Paycom website or use the Paycom App. Under the Payroll section you can update your tax information.

    For more specific instructions view the attachment in the sidebar of this page. 

    How do I request time off or view how much time off I have?

    If you work in a state that provides Sick time off you can view what your current balance is or request to use the time using the Paycom Website or Paycom App.  

    For specific instructions, view the instructions below. Attachments are available in the side bar of this page. 

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    Paycom Help Videos

    Confused on what to do in the Paycom App? Here are some videos that may help you out!

    Click to Watch How to Enable Location Services on your iPhone

    Click to watch How to Request Time Off in Paycom 

    Who do I go to for help in Paycom?

    In Paycom, you'll actually go to different people for help. Please use the chart below to determine who to direct your question to. This is also available for download as a PDF in the left-hand sidebar. If you are printing this out for your Program Site, please add in your Area Manager, their email, and their phone number to the bottom of this form.Payroll-Resource-Doc---Field.jpg

    I received an email that told me to approve my timesheet. What does that mean?

    In Paycom you have the ability to review and approve your timesheet prior to your manager approving it.

    While this is not required it is recommended. By approving your timesheet on the last day of the pay period you will be able to check that no edits are required. 

    You can review and approve your timesheet using the Paycom Website or Paycom App. For specific instructions refer to the guides below. These are available for download in the sidebar of this page. 

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    How do I pull old pay stubs from Ascentis?

    If you are an active Right at School employee who was paid by Right at School prior to 4/10/20, some of your pay stubs will still be located in your Employee Self-Service Portal in Ascentis. Please follow the instructions below to obtain those specific pay stubs.

    If you are looking for a pay stub after 3/27/20, please see the section "Where can I find my electronic paystub & how do I print it?"

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    Final Paycheck of 2020 - FAQ (12/31/20)

    Check out these Frequently Asked Questions regarding the final paycheck of 2020 - the 12/31/2020 check date. This is also available for download (PDF) in the "links/attachments" section.

     

    Why did I receive my paycheck a day early?

    Great question! Because New Year’s Day falls on Friday, 1/1/2021, Right at School adjusted their check date to Thursday, 12/31/2020. Banks are closed on federal holidays, so when a check date falls on a banking holiday, companies have the option to pay employees one business day before the holiday, or one business day after the holiday. Right at School understands that your paycheck is important, which is why we opted to pay employees early.

    Why haven’t I received my paper check yet?

    All paper checks are mailed out as soon as the Right at School Central Office receives them from Paycom. For the 12/31/20 check date, checks were received on 12/30/20 & mailed out the same day. Per Right at School’s Company Policy, all checks are mailed via the United State Postal Service. Depending on where people are located in the US, the weather, holidays, etc. it takes anywhere from 4-7 business days for paper checks to arrive at someone's home. With COVID-19 and the holidays, we’ve noticed checks are taking closer to that 5-business day mark. If you have not received your paycheck by end of business day, 1/8/21, please let your Area Manager know.

    If you’d like to receive your paycheck earlier, Right at School offers two, free solutions to all of its employees. With both of these solutions, your check would be available to you on the check date:

    Please reach out to Payroll via the Ask Here portal if you’d like more information on direct deposit or pay cards.

    Will this check be on my 2020 W-2 or my 2021 W-2?

    This check will be on your 2020 W-2, NOT your 2021 W-2. Per the IRS guidelines, all tax liability is associated with the date of a check. So, what does that mean? Because this pay date is 12/31/2020, this paycheck gets included in your 2020 earnings.

    Why were no benefits taken from this check?

    Since this paycheck falls in 2020, this is considered the 3rd paycheck in December. Benefits are deducted from paychecks 24 times per year, or twice a month. Because this is the 3rd paycheck in December, no additional money is due. Note: if you are eligible & participate in Right at School’s Retirement Plan (401k/Roth 401k) you will still see this deduction on your 12/31/20 check. Retirement Plan benefits come out every paycheck.

    The first check you will see 2021 benefit deductions on will be the 1/15/21 check. If you have questions, please reach out to our Benefits Team via the Ask Here portal in Paycom.

    What dates are being paid here?

    The pay period for the 12/31/2020 paycheck is 12/13/2020 to 12/26/2020

    When will My 2020 W-2 be available?

    2020 W-2s are being generated by our payroll provider, Paycom. Paycom has not given Right at School a firm date that 2020 W-2s will be made available. Once W-2s are ready, Right at School will send out a notification via Paycom’s Employee Self-Service. Per the IRS guidelines, employers have until January 31, 2021 to mail out/release W-2s. Right at School always aims to exceed these deadlines, which is why we mail out W-2s as soon as we have them in-hand. Please be mindful of the date mentioned above. We kindly ask that all W-2 status questions are asked after the legal, IRS deadline has passed.

    Unless you have opted for paperless W-2s only, Right at School will be mailing out W-2s. Your W-2 will be mailed to whatever address you have listed in Paycom, so please make sure your information is up to date. Once Paycom releases 2020 W-2s, you’ll be able to download a copy. Electronic copies of your 2020 W-2 will live in your employee self-service portal in the Payroll > Year-End Tax Forms section. Note: this will be blank until 2020 W-2s are released.

    **Right at School will send out additional communications regarding 2020-W2s in early 2021**

    What is the Pay Schedule for 2021?

    Awesome question! Right at School will still be paying employees on a bi-weekly basis. Bi-weekly payroll means employees are paid every 2 weeks, which is typically 26 paychecks per year. We’ve attached the 2021 payroll calendar on the next page.

    The full, downloadable 2021 payroll calendar can also be found on the Right at School Wiki Page. If you haven’t seen this help page, check it out. It’s great!

    Link: https://wiki.rightatschool.com/books/payroll-help-for-employees

    Still have questions?

    No worries! We’re happy to help. Generally speaking, you should reach out to your direct supervisor with any additional questions you may have. They are awesome, and probably have an answer for you. If your direct supervisor is unable to assist you, feel free to reach out to the following places:

    **Ask here is utilized by all Right at School employees, so please allow 48-72 business hours for a response **

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    2020 Payroll Calendar

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    2021 Payroll Calendar

    This 2021 Payroll Calendar is also available for download (PDF Format) in the side bar.

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    2022 Payroll Calendar

    2022 BW Pay Period & Pay Date Calendar.pdf

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    2023 Payroll Calendar

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    Why do I have a paystub for 3/31/20?

    When going through your Employee Profile, you may notice that there is a pay stub listed for the date 3/31. This is a placeholder to show all of the wages you were paid from January 2020 to March 2020. This is pay that has already been issued to you.

    This pay was moved during our transition to Paycom. This consolidation ensured you had one W-2 from Right at School at the end of 2020. This also helps you see true Year-to-Date earning information in one, unified platform.

    If you need details from each individual check you received 1/1-3/31, please review your past pay stubs from ASCENTIS Employee Self-Service. If you have questions regarding your pay stubs, please reach out to your Direct Manager.

     

    To access your Pay Stub History in Ascentis, please login to Employee Self Service

    Ascentis Self-Service Link: https://selfservice.ascentis.com/RightAtSchool/STS/signin.aspx

    You still have access to this portal if you were an active employee during Right at School's transition from Ascentis to Paycom

    If you forgot your User ID or Password, click the Forgot User ID or Password button. The site will prompt you to do a reset. If you need additional assistance logging in, please reach out to HRADMIN@RIGHT ATSCHOOL.COM. The HR Team are the Administrators for our Ascentis ESS Portal & are the only Right at School team members who have the ability to reset passwords or see usernames for Ascentis's Self-Service portal.

    Once you're logged in, you'll follow this path:

    Where your Pay Stub History should be available for download. Note: if you have a pop-up blocker on your computer, it may prevent you from downloading information from the site. For information on how to remove pop-up blockers, please look at your computer settings or visit google. Right at School cannot assist with this type of information, as it is custom to your device.

     

    2024 Payroll Calendar

       

    2024 PAYROLL INFORMATION

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