Payroll help for Employees

2025 Payroll Calendar

   

2025 PAYROLL INFORMATION

 

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I didn't receive my direct deposit

Direct deposits are sent out on Payday to the routing and account number you entered into Paycom. The processing times are variable for each financial institution, and RAS is unable to control how quickly the transaction is processed at your financial institution. It may not be deposited by your bank right away, especially if this is your first direct deposit from RAS.

Here are some steps that you can take right now to expedite the process of finding your direct deposit. Banks have extremely tight security, if RAS called in requesting information on your account, they would not be able to assist. The good news with this is that a lot of banks actually handle these kinds of issues internally....so if you entered in the wrong bank account number, the bank may be able help you out. I would recommend calling or visiting your financial institution in person and asking about this direct deposit. They will be able to tell you if the funds were returned or if there is another issue. You will also want to double check your account type, routing number and account number, and verify it matches what is in Paycom while speaking with them.

Normally, troubleshooting like this is significantly faster than a payroll company or an employer trying to resolve an issue. Whenever the account holder calls in, they can always get more information. Companies are typically denied assistance & the bank requests them to have the account holder/employee call in. If they were to give me your info, it would be a breach of their security.

If the funds have been rejected by your financial institution, they will be returned to RAS, typically within one week. Once RAS has received these funds back we will reach out to get them reissued to you. 

 

 

Where can I find my W-2 at the end of the year?

W-2’s will be finalized by January 31st of each year. Login to the Paycom website or use the Paycom App to view your W-2. For more specific instructions use the guide attached in the sidebar of this page. 

2024 W-2 Info & FAQs

Here's info on your 2024 W-2. This information is available via a PDF in the attachments section of this page.

A Note from Right at School’s Payroll Team:

We’re finally done with 2024, hooray! With 2024 coming to a close, you can officially access your 2024 W-2 via your Paycom Employee Self-Service (ESS) Portal. While we’d love to help you through all of the details of your W-2, it’s best you ask this information to the IRS, a CPA, a tax accountant, or a certified tax professional. Legally, Right at School is unable to provide you with tax advice. We thank you for your understanding, and will always do our best to point you in the right direction without overstepping that legal boundary.

With that being said, we’ve put together a number of resources to help you navigate through your W-2, including:

Finding your W-2 in Paycom

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Who do I Go to if I Believe My W-2 is Incorrect?

Great question! This answer depends on what you believe is incorrect. Follow the path (below) based on what you think is incorrect.

 

W-2 Frequently Asked Questions

 

Direct Deposit Instructions - High Level & New Hires

Direct Deposit is a benefit available to every employee and is highly encouraged, so you can receive your paycheck on Right At School’s Paydate. To add or edit your direct deposit information login to the Paycom website or use the Paycom App on your phone. 

If you enter or edit your direct deposit information by end of day on the Monday before pay day your next check will be direct deposited. If you enter it after that date it will take until the next paycheck when it is effective. 

Follow the attached instructions if you need more guidance. They are also displayed below

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    Direct Deposit Instructions - Detailed

    Direct Deposit Setup in Paycom

    Desktop/Computer Instructions
    To get to the direct deposit screen, click Payroll

    I can't clock-in or out of my school, can you help? (Apple iPhone Instructions)

    If you're unable to clock in/out at your school, you're probably experiencing an issue with your Location Services. To clock in/out successfully, you must have Location Services turned on within your Phone Settings AND the Paycom App. If you do not have location services turned on for the Paycom App, you will always receive an error when you try to clock in or out.

    *Note* If you are in program and need to be clocked in ASAP, please use another team member's device. Just make sure their device is set up correctly for clocking in/out.

    The instructions below are for how to turn on Location Services in the Paycom App:

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    I can't clock in/out of my school, can you help? (Android Instructions)

    If you're unable to clock in/out at your school, you're probably experiencing an issue with your Location Services. To clock in/out successfully, you must have Location Services turned on within your Phone Settings AND the Paycom App. If you do not have location services turned on for the Paycom App, you will always receive an error when you try to clock in or out.

    *Note* If you are in program and need to be clocked in ASAP, please use another team member's device. Just make sure their device is set up correctly for clocking in/out.

    The instructions below are for how to turn on Location Services in the Paycom App on an Andriod device:

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    How will I get my first paycheck?

    If you enter your direct deposit information prior to the Monday before your first pay check it will be direct deposited. If not, your check will be mailed to the address on file. 

    To review or edit the address that is on file please go to the Paycom website or use the Paycom App on your phone and follow the attached instructions in the side bar of this page.

    What should I do if my check is lost or damaged?

    If your check is lost or damaged please reach out to your Area Manager to notify them of the issue. If you don't hear back from your Area Manager and/or need additional assistance, you may submit your concern to Payroll via the Ask Here feature in Paycom. Instructions on how to submit an Ask Here request are attached in the side bar of this page.

    When submitting an Ask Here request please be sure the include the check date that you are missing as well as any other relevant information.

    The reissue will take three business days to process plus mailing time.

    If I do not sign up for direct deposit, when will I get my paper check?

    All paper Paychecks are put in the mail on Right At School’s pay dates, and sent via USPS. Postal delivery takes up to eight business days. Depending on where people are located in the US, the weather, holidays, etc. If you have not received your check and it has been longer than 8 business days, please reach out to your area manager.

    If you don't hear back from your Area Manager and/or need additional assistance, you may submit your concern to Payroll via the Ask Here feature in Paycom. submit an Ask Here request via Paycom to request a replacement check. 

    Where can I find my electronic paystub & how do I print it?

    To view your paystub login to the Paycom Website or use the Paycom App.  You will find your pay stubs under the Payroll section of the site. For more detailed instructions please review pages 5 and 6 in the attachment located in the side bar of this page. How-to-View-&-Print-Pay-Stubs---Page-1.jpgHow-to-View-&-Print-Pay-Stubs---Page-2.jpgHow-to-View-&-Print-Pay-Stubs---Page-3.jpg

    I think my paycheck is incorrect. What do I do?

    If you believe that your paycheck amount does not look correct first check your timesheets by logging into the Paycom website or using the Paycom App.  

    1. Review your timsheets in the Time Management sections of the site to see if all of you punches are correct
    2. Review your pay stub in the Payroll section of the site to see if all hours were included.
    3. If you find issues in those areas or need more help reach out to your direct supervisor to help you resolve the issue.
    4. If additional hours are owed to you your supervisor will reach out to Payroll to get them processed and paid. 

    My address is incorrect or has changed. How do I update my address?

    When you move you need to change your address. The address in your profile is the address that will be on your W-2 and other tax documents. It is also the address where your tax forms and any paper checks will be sent to. To update your address login in to to the Paycom Website or use the Paycom App to update your address. 

    For more specific instructions view the attachment in the side bar of this page. 

    What is a Punch Change Request and how do I submit one?

    Punch change requests allow you to submit a change on your timesheet to your manager. 

    They would be used if you missed a punch or if you punched in or out and the incorrect time.

    You can submit punch change requests through the Paycom website or the Paycom App. For specific instructions on how to submit a punch change request review the info below. This guide is available for download in the attachments section in the sidebar.

     

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    I think my taxes are wrong

    Paycom calculates your taxes based on the information you provided, the inconsistencies you're seeing with your federal taxes is probably related to your W-4. The IRS reformed the W-4 in 2020 and it's the biggest change they've made to the form in close to 30 years. I'd recommend checking out this IRS calculator here: https://apps.irs.gov/app/tax-withholding-estimator if you'd like to calculate a specific withholding for the year. There is a threshold an individual has to make each check before federal taxes get deducted.

    For more info, IRS Publication 15 comes out each calendar year, which contains tax withholding tables. You can choose to view those or reach out to a CPA/Accountant for detailed information. RAS is able to point people to areas where they can get the correct information to make informed decisions about their checks, but cannot actually provide legal or tax advice to individuals. The only way you're able to get a direct answer from someone on how your taxes were calculated would be to contact a tax professional like a CPA or an accountant.

    If you're concerned about how your taxes are being calculated, please consult with a tax professional to see how you can adjust your W-4 within the system to get the outcome you'd like.

    How do I update my tax information?

    To update your tax information login to the Paycom website or use the Paycom App. Under the Payroll section you can update your tax information.

    For more specific instructions view the attachment in the sidebar of this page. 

    How do I request time off or view how much time off I have?

    If you work in a state that provides Sick time off you can view what your current balance is or request to use the time using the Paycom Website or Paycom App.  

    For specific instructions, view the instructions below. Attachments are available in the side bar of this page. 

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    Paycom Help Videos

    Confused on what to do in the Paycom App? Here are some videos that may help you out!

    Click to Watch How to Enable Location Services on your iPhone

    Click to watch How to Request Time Off in Paycom 

    Who do I go to for help in Paycom?

    In Paycom, you'll actually go to different people for help. Please use the chart below to determine who to direct your question to. This is also available for download as a PDF in the left-hand sidebar. If you are printing this out for your Program Site, please add in your Area Manager, their email, and their phone number to the bottom of this form.Payroll-Resource-Doc---Field.jpg

    I received an email that told me to approve my timesheet. What does that mean?

    In Paycom you have the ability to review and approve your timesheet prior to your manager approving it.

    While this is not required it is recommended. By approving your timesheet on the last day of the pay period you will be able to check that no edits are required. 

    You can review and approve your timesheet using the Paycom Website or Paycom App. For specific instructions refer to the guides below. These are available for download in the sidebar of this page. 

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    2020 Payroll Calendar

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    2021 Payroll Calendar

    This 2021 Payroll Calendar is also available for download (PDF Format) in the side bar.

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    2022 Payroll Calendar

    2022 BW Pay Period & Pay Date Calendar.pdf

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    2023 Payroll Calendar

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    2024 Payroll Calendar

       

    2024 PAYROLL INFORMATION

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